Risk Solutions

HSB WHISTLESTOP

For Our Partners

2017

Recent Paid Claim - Hackers Target Contractor

A hacker used an employee's credentials to access the main computer server of an electrical contractor, exposing Social Security numbers, financial information, names, addresses and birth dates of customers. HSB's Data Compromise coverage helped pay for notification and other data breach costs.

Total Paid Loss $18,938

Recent Paid Claim - Cyber Attack on Elderly CenterTax Service Data Breach

An assisted living center for the elderly was notified its computer system was sending spam messages. A technician found the server for the telephones had been hacked and the center had to pay expenses to restore its systems.

Total Paid Loss $40,575

2016

Recent Paid Claim - Hospital Air Conditioning Failure

Damage to the electronic controls in a hospital's HVAC system went unnoticed until one of the compressors broke down. A chiller kept running until the tubes froze and leaked, resulting in severe related damage to a compressor and other parts.

Total Paid Loss $54,118

Recent Paid Claim - Parts Supplier Ransomware Loss

A small chain of appliance parts stores was infected with a ransomware virus that affected about 20 desktop computer and three computer servers. HSB's CyberOne™ insurance helped cover the resulting expenses.

Total Paid Loss $16,060

Recent Paid Claim - Home Generator Breakdown

A short circuit caused an electrical breakdown within a home backup generator.

Total Paid Loss $4,475

Recent Paid Claim - Data Breach Theft

Computer discs storing patient records were stolen from a doctor's office. HSB's Data Compromise coverage helped pay for the cost of notifying the patients and follow-up services, including credit monitoring and case management.

Total Paid Loss $50,000

Recent Paid Claim - Apartment building boiler breakdown

The boiler in an apartment building broke down when it overheated and seven of nine sections cracked. The repair bill included overtime the contractor paid his workers so heat could be restored for tenants.

Total Paid Loss $35,230

2015

Recent Paid Claim: Hospital diagnostic equipment damaged

When hospital technicians powered up equipment after a utility outage, they discovered electrical damage to fluoroscopy and CAT scan machines. The machines were down for three days during repairs, forcing the hospital to cancel diagnostic tests for patients.

Repair Cost $38,864
Business Interruption $4,225
Total Paid Loss $43,089

Recent Paid Claim: Optical equipment shorts out

An optician's shop in a strip mall replaced an eyeglass-making machine when a power surge damaged electronic components.

Total Paid Loss $11,400

Recent Paid Claim: Apartment tenant data theft

A box of rental applications with the name, address and Social Security numbers of 2,600 individuals was stolen from an apartment building office. HSB's Data Compromise coverage helped pay the cost of notifying individuals and for other services.

Total Paid Loss $91,000

Recent Paid Claim: Farm sprayer controller shorts out

The cab-installed monitor for a farm's seed row planter stopped displaying seed flow options or any other information. Testing showed the electronic controller had shorted to ground. HSB replaced the unit, so planting could resume.

Total Paid Loss $5,215

Recent Paid Claim: Point-of-Sale System

A power surge damaged telephones, satellite receivers and other components of a point-of-sale system used to track orders and checks in a restaurant and banquet hall. Since spare parts were no longer available, the system had to be replaced.

Total Paid Loss $85,693

Recent Paid Claim: Car Wash Electronics

A power surge damaged electronic and electrical equipment in a service station store and car wash, including fuel pump readers, security cameras, an air compressor motor, automatic doors and various washing equipment. The car wash closed for six weeks.

Repair Cost $46,460
Business Income $8,415
Total Paid Loss $54,875

2014

Recent Paid Claim: Home heat pump

A heat pump thermal expansion valve failed, causing damage to the compressor. The repair crew also found cracking of the tube sheet on the evaporator. The equipment was repaired under HSB's Home Systems Protection coverage.

Total Paid Loss $5,199

Recent Paid Claim: Hotel data breach

The credit card records of a hotel and business conference center were breached by malware that thieves placed on the computer system. HSB helped pay for a legal and forensic technology review of the incident.

Total Paid Loss $5,000

Recent paid equipment claim: Home Heat/Hot Water System

When a home lost heat and hot water, the owner discovered there was water leaking from the bottom of the boiler. Water from the hot water tank had leaked into the combustion chamber of the boiler and caused sections to crack. The boiler was replaced under HSB's Home Systems Protection coverage included in the homeowners policy.

Total Paid Loss $9,318

Recent Paid Claim: Internet radio breakdown

A low amperage fault in a telephone modem used with computer based broadcasting gear caused an electrical breakdown in 20 pieces of that equipment. The Internet radio broadcaster was off-line until all the equipment was replaced.

Repair Cost $118,349
Business Interruption $19,172
Total Paid Loss $137,521

2013

Recent paid claim: Hotel data breach

The credit card records of a hotel and business conference center were breached by malware that thieves placed on the computer system. HSB's Data Compromise coverage help pay for a legal and forensic technology review of the incident.

Total Paid Loss $5,000

Recent paid equipment claim: Hospital electrical damage

Following a utility power outage at a hospital, technicians discovered electrical damage to fluoroscopy and CAT scan machines. The machines were down for three days during repairs, forcing the hospital to cancel diagnostic tests for patients.

Repair Cost $38,864
Extra Expense $4,225
Total Paid Loss $43,089

Recent paid equipment claim: School boiler

A boiler that was a high school's only source of heat broke down due to poor maintenance. Since a second boiler was already shut down for repairs, classes were canceled for two days until a rental unit could be installed.

Repair Cost $12,805
Extra Expenses $24,288
Total Paid Loss $37,093

Recent paid equipment claim: Hotel air conditioning

With all 103 of its rooms filled, a hotel's guests started complaining about the heat when the motor driving a 75-ton air conditioning compressor broke down. The hotel issued discounts, kept the pool open and offered Popsicles® to guests who stayed.

Repair Cost $22,792
Business Interruption $3,570
Extra Expense $503
Total Paid Loss $26,865

Recent paid equipment claim: Office building air conditioning

An office building lost electricity in a utility blackout. When the power came back on, a voltage surge burned out a 225-ton air conditioning compressor. Since a replacement motor was not available, the unit was refurbished by the manufacturer.

Total Paid Loss $112,022

Recent paid equipment claim: Data lost on thumb drive

An employee in a medical office lost a computer thumb drive containing more than 1,200 electronic patient files. HSB's Data Compromise coverage helped pay for notification, credit monitoring and other services.

Total Paid Loss $23,952

Recent Paid Claim: Home heat pump

A heat pump thermal expansion valve failed, resulting in slugging and damage to the compressor. There also was cracking of the tube sheet on the evaporator. The equipment was repaired under HSB's Home Systems Protection breakdown policy.

Total Paid Loss $5,199

Recent paid claim: Apartment Tenant Data Theft

A box of rental applications with the name, address and Social Security numbers of 2,600 individuals was stolen from an apartment building office. HSB's Data Compromise coverage paid for the cost of individual notification and other services.

Total Paid Loss $91,000

Recent paid claim: Auto dealer boiler

The boiler for a luxury car dealer overheated and cracked when scale accumulation blocked the water flow. With the winter highs around 18 degrees F, three portable heaters were rented to reopen the sales show room during repairs.

Total Paid Loss $45,873