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March 6, 2008 |  |
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Why Your Customers Get Superior Inspection Services
From Hartford Steam Boiler
We Complete More Than 550,000 Inspections Each Year — Here Is What It Takes
Hartford Steam Boiler is committed to completing jurisdictional inspections on time and to helping our customers
prevent losses. HSB has made an investment in its inspection services that no other equipment insurer can match:- HSB has more inspectors. Almost 400 full time HSB people are assigned to inspections and related services. With approximately 300 field inspectors, we don't rely on third-party vendors.
- HSB provides inspection work throughout the United States and around the world. In the U.S. alone, we visit on average more than 330,000 locations each year and conduct more than 560,000 inspections of insured equipment.
- Our new "smart" work management system boosts productivity by automatically scheduling and managing inspections. HSB inspectors spend more time servicing customers, less time on the road, on the telephone, or doing paperwork.
- We do more to identify equipment that requires an inspection. Our HSB 360 process combines unique information systems and data quality analysis to find equipment that otherwise might fall through the cracks.
- HSB reaches out to insureds. Each year, we make more than 250,000 phone calls and send approximately 140,000 equipment survey letters to customers in efforts to complete jurisdictional inspections on time. Other companies wait for customers to call them and ask for an inspection.
- Our proactive inspection services deliver real value to your customers. Failure to inspect boilers and pressure vessels on time may result in fines of up to $5,000 per day in some states.
- HSB inspectors are trained and experienced. Our inspectors average 16 years of service with HSB and many have done related work in the industry. They are certified to the standards of the National Board of Boiler and Pressure Vessel Inspectors and to the many state and local codes where they operate.
- We support your company's reputation - when it counts the most. HSB inspectors come face-to-face with your customers. Our inspectors are professionals who provide an important service in your name.
