January 2008 HSB InstantQuote Online Tool Now Has Underwriters Standing By New "Talk to Us" Feature Combines Technology with Personal Service You like the convenience of HSB's InstantQuote online policy management tool. But you still want the option of working directly with an HSB underwriter. Now you can with a new Web feature that makes it easy to request a telephone call. WE'LL GIVE YOU A CALL Log on to HSB InstantQuote and click on the "Talk To Us" button. You can continue to work on your quote. An HSB underwriter will call you to answer questions about coverage, processing or pricing. It's the latest enhancement of HSB InstantQuote, which delivers technology with personal service. KEEP IN TOUCH "We continue to develop InstantQuote and other online tools to make it easier for our agents to place business with us in an efficient once-and-done process," said Loren Shoemaker, HSB senior vice president and chief operating officer. "Now, they can benefit from HSB's industry leading technology and, when needed, access our best in the business underwriters in the same transaction." WE WANT TO TALK HSB underwriters are standing by from 8 a.m. to 7 p.m. ET to return calls to agents and brokers about monoline equipment breakdown coverage. Call requests made after 7 p.m. will be returned by an underwriter on the next business day. LOG ON, SEE WHAT'S NEW HSB InstantQuote is a simple and efficient way to quote and bind monoline equipment breakdown coverage online. If you are not using HSB InstantQuote, click here for a demonstration and learn how you can streamline your business. If you haven't used HSB InstantQuote in a while, log on and check out the changes we've made. Print Data Restored Computer array print servers for a commercial printer went down when five of eight hard disk drives in the system were damaged. The hardware was replaced without charge, but lost data had to be recovered by an outside vendor paid by HSB. Total Paid Loss $63,000 This example summarizes actual losses and coverage. For all terms, conditions and exclusions, consult the actual policy. Data Breaches Reach Record Levels Data breaches are exposing more personal information than ever before. Watch groups report that tens of millions of records were compromised in 2007 - a big increase over the previous year. They warn that businesses and agencies should be more proactive in protecting the information such as credit card numbers that they keep on customers and others. Once a data breach occurs, it can be expensive and tarnish a company's reputation. A coalition of business, security and government agencies offers tips and related links to help protect personal data from identity theft and fraud. HSB offers a Data Compromise program through other insurance companies to help businesses respond to a breach of personal information. Contact us toll-free at 1-888-665-3688 for more information. Electrical Equipment Is A Leading Cause Of Structure Fires When an electrical system breaks down, it's not only expensive to repair, but can be a disaster in terms of fire loss. The National Fire Protection Agency reports that electrical malfunctions are a leading cause of fires in homes and commercial buildings. From 1999-2002, fires caused by electrical distribution or lighting equipment killed 240 people and resulted in more than $1 billion in damage, according to the NFPA. Like other equipment, electrical systems need preventive maintenance. HSB offers your clients free information in our Equipment Care online library. Articles about the topic can be found in our technical Web journal, The Locomotive. Data breaches continue to soar, but are insurance professionals doing enough to protect the personal information they keep on their own clients? A recent Whistlestop Express online survey found that more than 50 percent of those responding had no plan or procedures to deal with a possible data theft or loss, or to help their customers. Does this describe your company? If so, why haven't you done more? Click your answer below: •  I know data breaches have affected millions, but I don't believe it will happen to my own company. •  I don't have the time to worry about data security. We will deal with a theft or loss if it happens. •  My company doesn't have the knowledge or resources to strengthen data security. I wouldn't know where to begin. Hartford Steam Boiler - One State Street - P.O. Box 5024 - Hartford, CT 06102-5024 Phone: 860-722-1866 - Fax: 860-722-5106 ©1996-2008 The Hartford Steam Boiler Inspection and Insurance Company. All rights reserved.