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Claim Success Story
HSB Hires Interpreter So Hawaii H2O Can Flow
Sometimes it takes extra effort to help a client. In the case of a water bottling company, it wasn't enough for the client to have parts shipped to Hawaii, hire a mechanic and an electrician to get its machinery working again. So an HSB claim specialist located an Italian interpreter to try to identify and correct the problem.
LOST ITS LOGIC
A short circuit in a programmable logic controller (PLC) terminal shut down a machine that made plastic bottles for spring water. Although the Italian machine manufacturer was out of business, the supplier of the damaged microprocessor helped the client attempt to reprogram the machine so it would operate manually.
"NON CAPISCO L'ITALIANO"
The instructions were e-mailed to Hawaii in Italian, so HSB employed a translator from a local university. He found that some of the original user codes were missing and without them the machine kept overheating the bottles. It was too difficult to operate the machine without the PLC's computer "brain."
PROFITS DRIED UP
The bottler lost several days of full production and struggled to deliver water to its most valuable customers. HSB paid $36,637 for lost business income while the client replaced the PLC and ran the obsolete machine until it could upgrade to a newer system.
