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April 2006 |  |
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Have You Tried My Policies - HSB's Online Policy Management Tool?
It Makes Customer Service Fast, Easy and More Efficient
Your clients expect a lot when it comes to service. You don't want to let them down. Now you can answer questions or make changes fast with HSB's new My Policies online management tool. If you haven't tried it yet, Preview My Policies and see how you can streamline your monoline business. We can get you started in minutes.
QUICK AND CONVENIENT
"My Policies is a powerful tool," said Anthony J. Trivella, Executive Vice President for HSB. "It's especially helpful for agents and brokers with a high volume of monoline equipment breakdown business and high-service customers. It's quick and convenient to use when a client has a question or you are servicing an account inside your business."
FULL POLICY ACCESS
With full online access to equipment breakdown policy information day or night, My Policies gives you the answers you need to handle policy changes in a single step. It helps you improve customer service and make a positive impression, while managing your equipment breakdown accounts more efficiently.
YOU'RE IN CONTROL
My Policies puts you in complete control. You get accurate, up-to-date policy information, online, anytime, direct from our systems. That includes account, policy and coverage information, billing and loss runs. My Policies lets you request changes online and track the progress of those changes.
ONLINE ANSWERS
My Policies gives you multiple ways to view and manage your monoline equipment breakdown accounts:
- Quick View to answer the most common customer questions. That can help you respond to clients faster, often during their initial telephone call.
- Request a Change online to save time and eliminate paperwork.
- Request Tracking reports the status of all open service requests to help eliminate call backs.
- Confirmation Receipts document each request and E-mail Notification lets you know when the change has been made.
- Documents View allows you to check and print electronic policy documents.
- Billing Inquiry shows payment and billing detail.
- Loss Runs delivers a five-year history of paid claims.
We always look for ways to serve you better. So you can serve your clients better. HSB offers quality products, superior service and financial strength. Coverage can be custom-written by an HSB underwriter or you can get a quote online with HSB InstantQuote. Managing your HSB accounts is easier than ever with My Policies. To learn more, contact HSB's Customer Solution Center toll-free at 1-800-345-1122.
