April 2006 Have You Tried My Policies - HSB's Online Policy Management Tool? It Makes Customer Service Fast, Easy and More Efficient Your clients expect a lot when it comes to service. You don't want to let them down. Now you can answer questions or make changes fast with HSB's new My Policies online management tool. If you haven't tried it yet, Preview My Policies and see how you can streamline your monoline business. We can get you started in minutes. QUICK AND CONVENIENT "My Policies is a powerful tool," said Anthony J. Trivella, Executive Vice President for HSB. "It's especially helpful for agents and brokers with a high volume of monoline equipment breakdown business and high-service customers. It's quick and convenient to use when a client has a question or you are servicing an account inside your business." FULL POLICY ACCESS With full online access to equipment breakdown policy information day or night, My Policies gives you the answers you need to handle policy changes in a single step. It helps you improve customer service and manage your equipment breakdown accounts more efficiently. YOU'RE IN CONTROL You get accurate, up-to-date policy information, online, anytime, direct from our systems. That includes account, policy and coverage information, billing and loss runs. My Policies lets you request changes online and track the progress of those changes. ONLINE ANSWERS My Policies gives you multiple ways to view and manage your monoline equipment breakdown accounts: Green Grass A golf course employee shorted out conductors while working on an irrigation pump control panel. A temporary pump system was rented to water the grass for three weeks during repairs and related electrical work that was needed to meet local codes. Repair Cost Extra Expense Total Paid Loss $22,670 $12,000 $34,670 This example summarizes actual losses and coverage. For all terms, conditions and exclusions, consult the actual policy. Did You Know? You Can Help Your Clients Prevent A/C Breakdowns Warmer weather brings increased risks for equipment breakdowns. The number of air conditioning losses rises as clients turn on their systems after seasonal shutdowns and run their equipment longer. HSB Equipment Care can help your customers properly start up and shut down air conditioning systems. There are also maintenance tips for air conditioning and other types of equipment. HSB Supports Agents With Trusted Choice® Campaign In order to help strengthen our relationships with independent agents, HSB has joined the Trusted Choice® consumer brand campaign sponsored by the Independent Insurance Agents & Brokers of America. Trusted Choice® is a national branding initiative adopted by leading insurers to help educate consumers about the benefits of using independent agents and brokers. The Trusted Choice® branding campaign highlights the benefits that consumers get from independent insurance agents: choice of companies, customized policies and advocacy support. When choosing an equipment breakdown insurer for your clients, which features are most important to you: Click your answer below: •  Broad coverage •  Flexible policy design •  Affordable premiums •  Service capabilities •  Financial strength of the insurer Hartford Steam Boiler - One State Street - P.O. Box 5024 - Hartford, CT 06102-5024 Phone: 860-722-1866 - Fax: 860-722-5106 ©1996-2006 The Hartford Steam Boiler Inspection and Insurance Company. All rights reserved.